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Wednesday, January 16, 2019

Principles of Business Administration Essay

Both employees and employers fatality to make authorized that they be fully aw be of their surroundings and to make sealed that they argon not under the influence of any drugs or alcohol while at work. Alongside personal conduct employees and employers inquire to make sure they collide with on personal action, they need to be able to action when need and not wait for some unity else to take control of a situation. As an employer one way they can make sure that the environment is pimp and safe if by finding out the entropy i. . who is in fear of first aid where are the main health and safety concerns at bottom the building and most importantly knowing who to contact when need to if in that location is a major issue. Santander is an example of a company who made sure that shelter is top of the game, the reason for this is this company deals with thousands of clients account details whitethorn it be for credit cards or store cards, each ingredient of staff are put through training which explains all somewhat data protection and what to do and not to do.The ways in which staffs are told to deal with the accounts are as follows- When contacting customer may it be from an outward-bound call or an inbound call all staff need to make sure that they advice the customers that calls may be recorded for future reference, then they must ask the customers security questions to make sure that they are speech to the turn person (this can be hard as sometimes it is difficult to fully know if the person you are talking to is the correct person).Once this has been confirmed the employee can go on and explain to customer that they are in arrears and take payment to and note customers account, there are occasions when the payment system will not respond and the employees would father to write down the customers details on these occasions the customers would be awake and if they were happy information would be taken and imputed later on the information would the n be placed in a specific put in which is collected one every week where all personal or private information is destroyed.Other things employees are told is when leaving the computer they need to make sure that they lock their screen this way no one is able to get a copy of any of the customers details, if the employee has any story work laying around they also need to make sure that this is locked away if the information has any customers details on. Due to the amount if accounts that gleam into arrears there are staff who mainly deal with the store cards and credit cards, these staff are aware not to talk round account holders details, when calling the customer they need to amek sure they complete security questions

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