Architect: Analyzing Southwest Airlines Essay

Companys Strategy s revealhwestern United Statesern United Statess strategy is to improve efficiency in its operations and breathe out cost saving to its customers by offering them low and competitive prices. souwest skyways is dedicated to providing the elevatedest quality of Customer Service delivered with a sniff out of warmth, friendliness, undivided pride, and company Spirit. examine each key element of the company each based on the congruence ModelOrganization Structure (Formal Structure) The arranging of sou-west Airlines is best described as an upside-down pyramid an system of rules very lots in line with the way they want to do business. The upper management is at the bottom and strengtheners the front line employees, who argon the experts. Front line employees play a major role in the yearly business planning and operational budgeting which for a great representative is done bottom-up rather than top-down. This is the fruit of co-founder Herb Kellehers unpred ictable leadership style, in which management decisions be made by everyone in the organization, not just the head executives. The company does not ensn be much emphasis on social structure sooner, employees atomic number 18 encouraged to think freely without constraints such as titles or official mandates.Culture (In form-only(prenominal) Structure) The development onward motion and refinement of originality, individuality and identity and personality of a given people. This is how southwest air ducts define its civilisation. Southwest Airlines was built on their unique culture, continuously bollix it and have dedicated a position to constantly communicating it. Southwest executives are clear on who they are and who would be a thoroughly fit to live the Southwest way. Three components include having a Warrior ticker Work elusive, want to be the best, be courageous, display a sense of urgency, persevere and innovate. Servants heart Follow the golden rule, put others fi rst, demonstrate proactive customer service and embrace the Southwest family. Fun-loving bearing Dont take yourself too seriously, maintain perspective, celebrate successes, revere deed and be a passionate team player.Work (Task) Airline Operations. Requires skilled workforce and much emphasis is dictated on customers sexual relation and to providing quality service. To work for Southwest one must follow a vision that is customer service oriented and therefore, pleasant in appearance and family friendly. Southwest has a special loyalty and commitment to its employees. Southwest had the terminal turnaround time for its aircrafts for a long period of time. To accomplish the rough task, workers performed many an(prenominal) tasks, including loading and unloading luggage, emptying wastes, winning packages and protagonisting passengers, or they were trained to do a lot of multitasking.People One of the many things good about Southwest Airlines is that the kinds of people wh o are heroes of the organization are people who care and go out of their way to help the customers. Theyre the ones who are renowned and held up as shining examples. Additionally, high levels of blessedness among employees bear be attributed to Southwest employee policy. Happy employees can provide high quality service and bring more customers back. To reinforce the culture of hard work, high-energy, fun, local autonomy, and creativity, the company provided continuous education program to employees. If you can help someone out or b mightilyen someones day, be it a co-worker or a passenger, youre doing your job well. Analyze how these elements interact with each other.1. Work and People The workers in the company are recruited through a process where the right people are chooses for the right job and emphasis is placed on attitude. Also emphasis is placed on people who can do anything to get a occurrence task done. Coordination and cooperation is always emphasized and people who were can multitask and go out of their way to help customers or complete a task are treated as heroes. 2. Work and Structure The structure places emphasis on people and the work they do. Management decisions are made by taking into consideration the ideas and suggestions from the front line. The front line of the company is involved in the entire decision making done in the company. Since the worker bee is central to all decision making in Southwest, it gives the employees in the organization representation to move over changes to the structure for the maximum benefit of the organization. This leads to higher congruence amidst work and structure.3. Structure and People The organization structure allows the people to work effectively and take responsibility. Job responsibilities are not strictly defined. The structure provides for people to do anything and everything to get a task done. For example, the pilots helped clean a plane when all hands were required to turnaround a fly ing quickly. 4. People and Culture The culture of southwest airlines is people centric. Employees are celebrated and made heroes if employees go out of their way to help customers or co-workers. The culture supports the people and nurtures them to think of the company as an extension of themselves and care and support other member of the company.5. Culture and Work The culture of the company is reflected in the work performed by the employees. In one scenario where a rival airline resolves to slash pricing (to half the price of what southwest was charging) so that it can put southwest out of business, but southwest fares up with a unique idea. Instead of reducing the price they provided customers with free liquor and the customers wish it. This shows high congruence between the culture and work because unique ideas come when employees think freely and are also willing to work to make these ideas successful. 6. Structure and Culture Yes. The formal structure the organization is divi ded into conglomerate departments based on functions (that work cohesively) and the informal structure provides for communication to flowing freely amongst various departments. The informal structure also encourages to make changes to the formal structure if required because the decision making process flows from the bottom instead of the top.Conclusion Southwest Airlines is effectively able to fit together the four-spot key components of performance, tasks, people, structure, and culture. These elements worked together in unison and produced an organization-wide system that functions efficiently and effectively.